Refund & Cancellation

This policy is about the subscription your school pays to Eduhost to use the platform. It is operated by GigaX.

It does not cover school fees a parent pays to a school. Those payments go into the school's own Razorpay account and on to its bank — Eduhost never holds that money — so any refund of a school fee is decided and made by the school, under its own policy. See “School fees are different” below.

There is no free trial. A new school pays for its plan first, and its school is made as soon as the payment is in. That first plan payment comes with a 30-day money-back: if Eduhost isn't right for your school, ask within 30 days of the payment and you get all of it back. See “Refunds” below.

• Cancel anytime. You can cancel from your billing settings, or by writing to us. There is no cancellation fee.
• Access until the period ends. When you cancel, your plan stays active until the end of the period you have already paid for; it simply doesn't renew after that.
• Your data. Before access ends you can export your data. After closure we delete it as described in the Privacy policy, save for what we must keep by law.

30-day money-back. Your school's first plan payment, and every yearly plan payment, can be refunded in full if you ask within 30 days of that payment. Ask from Billing → Payment history; our team confirms the request and the refund is made. Cancel the subscription as well if you don't want it to renew.

Outside that window — monthly renewals, or a yearly payment more than 30 days old — plan charges are generally non-refundable once a billing period has begun, and cancelling stops future renewals rather than refunding the current period. Domains bought through Eduhost are paid to the registrar and are not refundable once registered.

We will, however, consider a refund in fairness where:

• You were charged in error, or charged twice for the same period.
• A genuine, sustained technical fault on our side prevented you from using the Service and we could not resolve it in reasonable time.

Approved refunds are made to the original payment method through our payment processor, usually within 5–7 business days of approval. Taxes already remitted may be adjusted as the law requires.

Cancel from your billing settings inside the app, or email support@eduhost.in from the address on the account, with your school name and, for a refund request, a short note on what went wrong. We aim to respond within 24 hours.

When a parent pays school fees through Eduhost, that payment is between the parent and the school and settles straight to the school's bank account. Eduhost is not a party to it and cannot refund it. If a parent needs a fee refunded — a wrong amount, a cancelled service, a withdrawal — that request goes to the school, which handles it under its own refund rules using its own funds.